Your Privacy Matters

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and company details
• Project Information: Details about your project requirements, budget, and timeline
• Communication Records: Messages you send us through our contact forms or email
• Technical Information: IP address, browser type, device information, and usage data

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver our services and fulfill your project requirements
• Send you updates about your projects and our services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in delivering our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers and infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We keep personal data only as long as needed: contact and project inquiries for up to 24 months after our last exchange (or the life of the resulting contract plus statutory record-keeping periods), newsletter data until you unsubscribe, and analytics data for the periods set by Google Analytics (up to 14 months) and Meta. You can request earlier deletion at any time.

We process personal data to answer your inquiries and perform contracts with you (contractual necessity), to run consented analytics and marketing (consent — withdrawable at any time), and to secure our services (legitimate interest). Depending on where you live — including under Oman's Personal Data Protection Law (Royal Decree 6/2022), the Saudi and UAE PDPLs, and the EU/UK GDPR — you have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at info@cloudtopia.net

We use a small, defined set of cookies. Analytics and marketing cookies are set ONLY after you accept them in our cookie banner:

• Strictly necessary: your language choice (NEXT_LOCALE) and your cookie choice (ct-consent) — always active
• Google Analytics 4 (_ga, _ga_*): usage statistics — only with your consent
• Meta Pixel (_fbp): marketing measurement — only with your consent
• Vercel Web Analytics / Speed Insights: cookieless performance monitoring that identifies no individual

The full list, storage periods, and how to change your choice are in our Cookie Policy at /cookies. If you chose "Necessary only", no analytics or marketing cookie is loaded at all.

CloudTopia operates globally and serves clients worldwide. Your information may be transferred to and processed in various regions as needed to provide our services. We ensure appropriate safeguards are in place for all international data transfers in compliance with applicable data protection laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

The data controller for this website is CloudTopia, a digital and cloud technology company registered in the Sultanate of Oman. For any question about this policy, to exercise your rights, or to withdraw consent:

• Email: info@cloudtopia.net
• WhatsApp (Oman / GCC): +968 9588 6393
• WhatsApp (international): +90 501 151 11 16
• Service Areas: Gulf region and worldwide

You may also lodge a complaint with your local data protection authority.